---- COVID-19 ----


Broquetas Hotel

At Balnearis Broquetas what matters to us is the safety of our guests, workers and suppliers.

For this reason and because of the new situation caused by covid-19, we have adopted a safety and hygiene plan to achieve our purpose:
  • Informative measures in the own establishment to inform our guests of the new uses and needs.
  • Training and specific information for staff to apply safety protocols and practices adapted to health regulations and equipped with personal protective equipment (PPE).
  • Temperature controls at the beginning of the working day for all our staff.
  • Common areas equipped with numerous points of hydroalcoholic ice dispensers (reception, restaurant, spa, etc.).
  • At our reception, the disinfection of objects such as pens, room or car keys and dataphone will be carried out after their exchange. An urn will be placed to deposit customers' keys after use and they will be disinfected after each shift.
  • Prioritization of the contactless credit card payment system.
  • Priority of check-in before arrival at the hotel and express departure.
  • Sending the invoice by e-mail to eliminate the exchange of paper and pens.
  • The use of a mask is mandatory in common areas and gardens, except in those incompatible activities, such as bathing and eating and drinking.
  • Exhaustive cleaning, disinfection and increase of frequency and control with daily registration of common areas, especially bathrooms and areas of greater traffic.
  • Washing clothes and textiles with special programs that guarantee maximum hygiene.
  • Capacity control and measures to ensure interpersonal distance, we have reduced the number of tables in our restaurant to ensure the safety separation established by our health authorities between tables, on terraces and outdoor green areas.
  • Protection screens and social distancing measures between people and employees, as well as the installation of protection screens in different areas of the hotel.
  • Increase in the frequency of cleaning and disinfection of the water area, outdoor pool.
  • Controlled capacity in the thermal circuit (prior reservation: mandatory) and dry and wet areas of the spa, to ensure the safety distance.
  • Disinfection of thermal spaces twice a day.
  • Mandatory use of gloves and mask for all spa staff.
  • Assisted breakfast service, with limited capacity and prior reservation.

REFERENCES : Covid-19: Guide to good practice for establishments and workers in the tourism sector. Ministry of Health. (Government of Spain).